Master Your Problem Solving Skills

Solving problems will be a great asset for the 21st century, you can master this skill right now:

Problems are at the center of what many people do at work every day. Whether you're solving a problem for a client (internal or external), supporting those who are solving problems or discovering new problems to solve, the problems you face can be large or small, simple or complex, and easy or difficult.

There are four basic steps in solving a problem:

Defining the problem:

Need an understanding of the complexity
  • 5 Whys is most effective when used to resolve simple or moderately difficult problems.
    5 Whys to solve a problemMulti reason model

    Keep in mind using this method you can find a lot of more problems and your job is to find the solution for the biggest problems which ultimately helps solve the main problem
    • Appreciation is a simple but powerful technique for extracting the maximum amount of information possible from a simple fact or statement.
    • Root Cause Analysis help you ask the right questions for the large problems you may face

    • C.A.T.W.O.E questions help you ask the best questions while trying to solve the big problems:CATWOE

    Generating alternatives:

    • Needs creativity you can learn how to use your creativity from #creativity

    Evaluating and selecting alternatives:

    Evaluate the problem using these measures:

    • Uncertainty – Many of the facts may be unknown.
    • Complexity – There can be many, interrelated factors to consider.
    • High-risk consequences – The impact of the decision may be significant.
    • Alternatives – There may be various alternatives, each with its own set of uncertainties and consequences.
    • Interpersonal issues – You need to predict how different people will react.

    Now you need decision-making skills to:

    1. Explore your options.
    2. Select the best solution.
    3. Evaluate your plan.
    4. Communicate your decision, and take action.

    Implementing solutions:

    • Needs project management skills
      If you are solving the problem for personal reasons you need motivation, goal setting, and planning skills.


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